Returns and refunds
Last updated: July 12, 2026
This page summarizes the current customer support policy for return and refund requests.
1. Return requests
Customers should contact support within 14 days of receiving an order to request a review.
Food and care products should remain unopened and in their original packaging unless the issue is damage or a confirmed defect.
2. Damaged items
If a product arrives damaged, contact the team with photos and order details for review.
3. Refunds
Refund handling depends on the payment method and is reviewed case by case.
Card payment is not available yet.